This Privacy Policy explains how Onto Connect ("we", "us") collects, uses, and protects information when you use our WhatsApp SaaS platform (the "Service").

Information We Collect

• Account information (e.g., email, name, role, tenant/company details).
• WhatsApp configuration data (e.g., WABA IDs, phone number IDs, webhook configuration).
• Message and template data (e.g., message logs, template names, delivery statuses) as needed to operate the Service.
• Usage and audit data (e.g., login events, administrative actions, operational logs).

How We Use Information

• Provide, operate, and maintain the Service.
• Secure the Service and prevent fraud/abuse.
• Troubleshoot issues and improve product reliability.
• Comply with legal obligations and enforce our Terms.

Data Retention

We retain data for as long as needed to provide the Service and as configured by tenant retention settings (where available), unless a longer retention period is required by law or for legitimate business purposes.

Sharing of Information

We may share information with service providers that help us run the Service (e.g., hosting, monitoring) and with Meta/WhatsApp as required to deliver WhatsApp messaging functionality. We do not sell personal information.

Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Contact

For privacy questions or requests, contact us at shan@ontotechnologies.com.